Returns & Exchanges
Exchanges or returns must be made within 5 days from receipt of original purchase.
ALL EXCHANGES OR RETURNS MUST BE ACCOMPANIED BY A VALID RETURN AUTHORIZATION NUMBER. Please contact email@example.com to obtain an exchange or return number and the address to which you should send your items. Without a valid return number, store credits and exchanges will not be processed.
In the case of returned items, poème & poésie will issue a store credit in the amount of your return. We do not issue refunds, except for items that are defective.
RETURNS AND EXCHANGES ARE ALLOWED FOR US ORDERS ONLY. INTERNATIONAL ORDERS ARE FINAL AND ARE NON-EXCHANGEABLE AND NON-RETURNABLE.
Sale items are final and cannot be returned or exchanged.
Orders will be processed within 3 business days after they are placed and payment is received.
We ship FedEx, USPS or UPS to all 50 United States and Canada. Shipping fees include insurance. Shipments are made Mondays through Friday (holidays excluded). All orders received after 12 p.m. PST will be processed the next business day.
Expedited shipping is available for an additional fee. Please contact us at firstname.lastname@example.org for a quote.
We ship international orders via UPS or DHL. Import and customs duties are the responsibility of the the buyer. Shipments are made Mondays through Friday (holidays excluded). All orders received after 12 p.m. PST will be processed the next business day.
Out of Stock Items
Occasionally, high demand may cause certain items to go out of stock. If we do not have an item that you have ordered, we will notify you by email.